Workflow Setup

With Workflow Setup, you can customize your verification requirements and see immediate changes. Here's how to get started:

Step 1: Getting Started (Create Workflow)

From the FACEKI dashboard, navigate to Workflows. Here, you can create and configure the verification workflows.

1. Click the Create Workflow Button, then enter the workflow name. Once completed, you can configure the Rules/Configuration by clicking the Magic icon in the action column.

Create Workflow FACEKI Intelligence

Step 2: Configure Workflow Rules and Configuration

Setting up Documents Rules:

• Document Type: Select one or more documents based on your business needs.

• Allow Customer to Choose Document: Enable this option if you want the customer to select one document from the list of selected options. If disabled, the customer must provide all selected documents.

• Nationality: Specify the nationality if you want to restrict acceptance to specific nationalities. Only select this if the document explicitly states the nationality; otherwise, leave this field empty.

• Issuer Country: Choose the issuer country if you want to restrict acceptance to documents issued by specific countries.

• Min Age: Define the minimum age for acceptance. This setting will only apply if the document includes the Date of Birth.

• Max Age: Define the maximum age for acceptance. This setting will only apply if the document includes the Date of Birth.

Document Rules

Contact Info (Applicant Contact Information)

• Require Contact Information: Enable this option if you wish to capture the user's email address and phone number during the identity verification process. This information will later be used for Behavioral Insights and Risk/Digital Footprint analysis.

Contact info

Security (Authenticity Checks for Selfie & Document)

• Selfie Match Score: You can adjust the score for Document Portrait and Selfie match between 0 and 100. We recommend keeping it above 95 for better accuracy.

• Document Liveness: You can adjust the score for Document Liveness between 0 and 1. We recommend keeping it above 0.7 for enhanced security.

• AML Type: Choose between two AML engines:

  • Standard (Included in Package): Basic AML checks.

  • Plus: An on-demand paid service, charged separately. For further details, please contact Sales.

• Enforce Geolocation from Device (WEB): Enable this option to require users to allow location access from their browser or mobile device during verification.

• Allow Applicant Only Once: Enable this option to prevent duplicate EKYC submissions. If a user has already completed EKYC, their request will be rejected with the appropriate response code.

USER_ALREADY_VERIFIED : 8024

Security

Compliance (Data Storage and Branch Info)

• Store Data with FACEKI: When this option is disabled, verification data will not be stored on the FACEKI platform. Instead, it will be transmitted via the configured Webhook. If no Webhook is set up, no data will be made available.

• Branch: For organizations operating within a Multi-Branch System, please select the specific branch for which this workflow is being created.

• Data Storage: Choose from the data centers provided by FACEKI. For further details, please contact Sales

Compliance

Post Processing (Rules After Processing the Document)

• Callback/Redirection URL: Enter the URL for redirection. Upon completion of the verification process, the system will redirect to the specified URL, including the LINK ID as a query parameter.

• Mark Failed Verification for Review: Enable this option to flag failed verifications for further review.

• Mark Expired Document as Failed: Enable this option to automatically mark expired documents as failed during the verification process.

Post Processing

Additional Document (Need Extra Document As Attachment? (WEB ONLY))

• Additional Document Review By:

  • FACEKI: Selecting this option means the FACEKI team will review the document. Each document will incur a separate charge to your account.

  • Self-Service: If selected, your team will manually verify the documents through our intelligence portal to accept or reject them.

• Document Country: Select the country from which the document is required.

• Document Type: Choose the specific document type needed from the selected country.

• Allow Applicant to Upload One Document: Enable this option if you have multiple document types available and want the user to choose one from those options.

You can configure these settings for multiple countries as needed.

Additional Document

Theme Customization (Customize UI for Web)

• Language: Select the language for the workflow from the following options: English, Spanish, or Arabic.

• Logo URL: Enter the URL for the logo to be displayed in the workflow.

• Turn Off Send Email Flow: Enable this option to disable the email verification flow.

• Turn Off Result Screen: Enable this option to hide the result screen at the end of the verification process.

• Background Color: Specify the background color for the workflow interface.

• Card Background Color: Select the background color for the cards displayed in the workflow.

• Icon Color (Desktop): Choose the color for icons displayed on the desktop (e.g., Capture, Flip, etc.).

• Icon Color (Mobile): Choose the color for icons displayed on mobile devices (e.g., Capture, Flip, etc.).

• Heading Text Color: Specify the color for heading text within the workflow.

• Normal Text Color: Choose the color for normal text throughout the interface.

• Button Color: Specify the color for buttons in the workflow.

• Success Text: Enter the message to be displayed for successful verifications.

• Decline Text: Enter the message to be displayed for declined verifications.

• Selfie Guidance Image URL: Provide the URL for the image that offers guidance for taking a selfie.

• Card Guidance URL (Multiple): Enter the URL(s) for additional guidance related to the cards in the workflow.

Theme Customization