FAQ's
Compliance and Data Security
Are all data encrypted during transfer to/from FACEKI?
All SDK related traffic is encrypted and sent over HTTPS using TLS 1.2.
What happens to my ID data? Does FACEKI share or Sell user's data?
Complying with the EU and UK GDPR, FACEKI does not sell data to any third parties. The processed data is stored encrypted, in secure data servers under strict security measures to provide maximum data protection for our clients and in compliance with security standards.
Does FACEKI store any data?
You can define the while creating the workflow that you want to store the data. for further information click here
What kind of checks do you perform to validate the authenticity of the document?
FACEKI uses multiple authentication modules to identify fake documents. Our checks include Data visibility, image quality, feature referencing, edits and text checks, and country-specific security checks.
Integration
What type of integration does FACEKI offer?
You can check the integration part here
Do I get any tech support for installation?
Our technical team can guide you through the integration and implementation process, you can contact us on Support@faceki.com
Support
Can I request additional documents for the countries that are not included in the supported countries?
Yes, if documents are relevant and there is a demand, you may request supporting additional documents from the said country.
Will I be able to upgrade my package to a more suitable solution when I need to?
Yes. As a first step, we will help you choose the right plan for your needs accordingly to ensure that you are not overcharged or rushed.
As you grow and start progressing, your needs will change. Contact us again and we will adjust you to a solution that better fits your needs.
Process
What do I need to start the verification process?
You must have a laptop or mobile with an operational camera and government-issued ID documents to begin the verification. These documents could be an ID card, passport, driving license or any other ID document that is supported by FACEKI.
How long does the verification process take?
Your end-users can get themselves verified within 10-40 seconds.
Which Documents are acceptable for KYC?
Government-issued ID documents are acceptable that are not expired. Passports, ID cards, driving license. View Supported Documents
The choice of ID document to the merchant. If the merchant has chosen an ID card, all customers have to show their government-issued ID card for the process. Moreover, we allow merchants to choose more than one document for customer verification.
Does the required data fields differ according to the country?
Yes, the data fields that a person must provide in order to get verified vary from country to country as per their government-issued identity documents and regulatory framework. The format of ID documents differs between countries.
Can I re-verify my customers against AML watchlist?
Yes, manual AML/PEP verifications are available, you can find it in the dashboard under the verification bar.
Do I get the full verification details if the customer or regulator come knocking?
Yes, a whole report can be downloaded when you click on view full details of the users in the Verification Monitoring page.
What can I do if I get stuck?
Step 1: Breathe.
Step 2: You can contact us on our WhatsApp for a Faster Response
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