Error Codes

Information about the Error Code in the Faceki System

UNAUTHORIZED/INVALID URL (Code: 1)

• Description: The request made is having invalid URL or unauthorized

BAD_REQUEST (Code: 400)

• Description: The request sent to the API is malformed or incorrect.

INTERNAL_SYSTEM_ERROR (Code: 500)

• Description: An internal server error occurred during the processing of the request. You can contact us at [e-mail] with the complete log of the request made.

WORKFLOW_RULES_MISSING (Code: 5001)

• Description: Workflow rules necessary for processing are missing.

INVALID_MISSING_REQUEST_FIELDS (Code: 5002)

• Description: Required fields in the request are either invalid or missing as per rules defined in the workflow

NOT_ENOUGH_WALLET_CREDIT (Code: 5003)

• Description: There is insufficient credit in the wallet to perform the document verification.

SELFIE_LIVENESS_FAILED (Code: 5004)

• Description: Selfie liveness verification failed.

DOCUMENT_FACE_MATCH_FAILED (Code: 5005)

• Description: The face in the document does not match the facial image provided.

REQUIRED_DOCUMENT_MISSING (Code: 5006)

• Description: A required document for verification is missing as per the rules defined in the workflow

MISMATCH_AS_PER_RULES (Code: 5007)

• Description: There is a mismatch in the information as per verification rules defined in the workflow

KYC_FAILED (Code: 5008)

• Description: Know Your Customer (KYC) verification failed. You can check the report in the Portal for more information

LINK_LIMIT_REACH (Code: 5009)

• Description: The maximum limit for document verification links has been reached.

EXPIRED_DOCUMENT (Code: 5010)

• Description: The document has expired.

EXPIRY_NOT_FOUND (Code: 5011)

• Description: The expiry date for the document was not found.

DOCUMENT_LIVENESS_FAILED (Code: 5012)

• Description: Document liveness verification has failed.

DOCUMENT_DATA_MISMATCH (Code: 5013)

• Description: There is a mismatch in the document data.

FACE_CROPPED (Code: 8004)

• Description: The facial image provided is cropped. Please check the following Image Guidelines

FACE_TOO_CLOSED (Code: 8005)

• Description: The face in the image is too close for accurate verification. Please check the following Image Guidelines

FACE_NOT_FOUND (Code: 8006)

• Description: The API couldn't find a face in the provided image. Please check the following Image Guidelines

FACE_CLOSED_TO_BORDER (Code: 8007)

• Description: The detected face is too close to the image border. Please check the following Image Guidelines

FACE_TOO_SMALL (Code: 8008)

• Description: The size of the face in the image is too small for verification. Please check the following Image Guidelines

POOR_LIGHT_OR_COVERED_FACE (Code: 8009)

• Description: Verification failed due to poor lighting conditions in the images. Please check the following Image Guidelines

AGE_MISMATCH (Code: 5014)

• Description: There is a mismatch in the age information as per the verification rules.

USER_ALREADY_VERIFIED (Code: 8024)

• Description: The user has already been successfully verified.

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