# Error Codes

### Information about the Error Code in the Faceki System

#### `UNAUTHORIZED/INVALID URL` (Code: 1)

* **Description**: The request made is having invalid URL or unauthorized

#### `BAD_REQUEST` (Code: 400)

* **Description**: The request sent to the API is malformed or incorrect.

#### `INTERNAL_SYSTEM_ERROR` (Code: 500)

* **Description**: An internal server error occurred during the processing of the request. You can contact us at <support@faceki.com> with the complete log of the request made.

#### `WORKFLOW_RULES_MISSING` (Code: 5001)

* **Description**: Workflow rules necessary for processing are missing.

#### `INVALID_MISSING_REQUEST_FIELDS` (Code: 5002)

* **Description**: Required fields in the request are either invalid or missing as per rules defined in the workflow

#### `NOT_ENOUGH_WALLET_CREDIT` (Code: 5003)

* **Description**: There is insufficient credit in the wallet to perform the document verification.

#### `SELFIE_LIVENESS_FAILED` (Code: 5004)

* **Description**: Selfie liveness verification failed.

#### `DOCUMENT_FACE_MATCH_FAILED` (Code: 5005)

* **Description**: The face in the document does not match the facial image provided.

#### `REQUIRED_DOCUMENT_MISSING` (Code: 5006)

* **Description**: A required document for verification is missing as per the rules defined in the workflow

#### `MISMATCH_AS_PER_RULES` (Code: 5007)

* **Description**: There is a mismatch in the information as per verification rules defined in the workflow

#### `KYC_FAILED` (Code: 5008)

* **Description**: Know Your Customer (KYC) verification failed. You can check the report in the Portal for more information

#### `LINK_LIMIT_REACH` (Code: 5009)

* **Description**: The maximum limit for document verification links has been reached.

#### `EXPIRED_DOCUMENT` (Code: 5010)

* **Description**: The document has expired.

#### `EXPIRY_NOT_FOUND` (Code: 5011)

* **Description**: The expiry date for the document was not found.

#### `DOCUMENT_LIVENESS_FAILED` (Code: 5012)

* **Description**: Document liveness verification has failed.

#### `DOCUMENT_DATA_MISMATCH` (Code: 5013)

* **Description**: There is a mismatch in the document data.

#### `FACE_CROPPED` (Code: 8004)

* **Description**: The facial image provided is cropped. Please check the following [Image Guidelines](/quick-guides/image-guidelines.md)

#### `FACE_TOO_CLOSED` (Code: 8005)

* **Description**: The face in the image is too close for accurate verification. Please check the following [Image Guidelines](/quick-guides/image-guidelines.md)

#### `FACE_NOT_FOUND` (Code: 8006)

* **Description**: The API couldn't find a face in the provided image. Please check the following [Image Guidelines](/quick-guides/image-guidelines.md)

#### `FACE_CLOSED_TO_BORDER` (Code: 8007)

* **Description**: The detected face is too close to the image border. Please check the following [Image Guidelines](/quick-guides/image-guidelines.md)

#### `FACE_TOO_SMALL` (Code: 8008)

* **Description**: The size of the face in the image is too small for verification. Please check the following [Image Guidelines](/quick-guides/image-guidelines.md)

#### `POOR_LIGHT_OR_COVERED_FACE` (Code: 8009)

* **Description**: Verification failed due to poor lighting conditions in the images. Please check the following [Image Guidelines](/quick-guides/image-guidelines.md)

#### `AGE_MISMATCH` (Code: 5014)

* **Description**: There is a mismatch in the age information as per the verification rules.<br>

`USER_ALREADY_VERIFIED` (Code: 8024)

* **Description**: The user has already been successfully verified.

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